TAMPA, Fla., May 08, 2025 (GLOBE NEWSWIRE) — Service Leadership, Inc.®, a ConnectWise company, released the findings of its Service Leadership Index® 2025 Annual IT Solution Provider Industry Profitability Report™. The report features extensive data analysis that provides invaluable insights for IT solution providers (TSPs) to understand “what good looks like” for the industry.
The Service Leadership Index is the leading source of empirical data on TSP performance worldwide. 2025 marks the 20th year of benchmarking to objectively identify best practices for TSP owners and executives in 104 countries.
The report evaluated TSP performance trends, revealing another monumental year for the industry, and includes key findings such as:
- 2024 marked a record fifth consecutive year—the longest run in industry history—of 19%+ adjusted EBITDA profitability for the best-in-class TSPs. This unprecedented milestone demonstrates the sustained success of the TSP industry.
- Valuation multiples for best-in-class TSPs reached near-record highs in 2024 due to …